Return & Refund Policy.

1. Damaged or Defective Products

If your SHIMA product arrives damaged or defective, please contact us within 48 hours of delivery at info@drinkshima.com with your order number and a photo of the damaged product. We will issue a full refund or send a replacement at no cost to you.

2. Incorrect Orders

If you receive the wrong product or an incomplete order, please contact us within 7 days. We will correct the error by sending the correct items or issuing a refund for the missing products.

3. Food & Beverage Products

Because SHIMA products are consumable food and beverage items, we generally do not accept returns for products that have been opened or consumed, except in cases of damage, defect, or incorrect fulfillment.

If you are unsatisfied with your purchase for any reason, please contact us. We will review your case and may offer a refund or store credit at our discretion.

4. Merchandise Returns

For non-consumable merchandise (apparel, caps, etc.), unworn and unwashed items may be returned within 30 days of delivery for a full refund. Items must be in original condition with tags attached. Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

To initiate a merchandise return, contact us at info@drinkshima.com with your order number and reason for return. We will provide return instructions.

5. Refund Processing

Approved refunds will be issued to the original payment method within 5-10 business days. You will receive an email confirmation when your refund has been processed.

6. Order Cancellation

If you wish to cancel your order, contact us as soon as possible. Orders that have already been processed or shipped cannot be cancelled but may be returned in accordance with this policy.

7. Shipping Restrictions

Refunds will not be issued for orders shipped to restricted jurisdictions if the customer provided an address in a restricted area. It is the customer's responsibility to verify kratom legality in their location before ordering.

8. Contact Us

For return or refund questions, contact us at:

CONSER Wholesale LLC
Email: info@drinkshima.com
Phone: 352-870-4093
4477 122nd Ave N, Clearwater, FL 33762