Shipping Policy.

1. Shipping Area

SHIMA ships to addresses within the United States only. We do not currently ship internationally.

Due to state and local regulations on kratom products, we cannot ship to the following jurisdictions:

• States: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin
• Counties/Cities: Sarasota County (FL), San Diego (CA), Oceanside (CA), Alton (IL), Jerseyville (IL), Edwardsville County (IL), Columbus (MS), Union County (MS), Ascension (LA), Franklin (LA), Rapides (LA)

It is the customer's responsibility to verify that kratom is legal in their jurisdiction before placing an order. SHIMA reserves the right to cancel and refund any order to a restricted location.

2. Processing Time

Orders are processed within 1-2 business days of placement (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

3. Shipping Methods & Transit Times

We ship via standard ground shipping. Typical transit times after processing:

• West Coast: 2-4 business days
• Central US: 3-5 business days
• East Coast: 4-7 business days

Transit times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or peak shipping seasons.

4. Shipping Cost

Shipping costs are calculated at checkout based on your destination and order weight. Free shipping may be offered for orders over a promotional threshold — any active promotions will be displayed at checkout.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this to track your package on the carrier's website.

6. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging. We will arrange a replacement or refund.

If your package is marked as delivered but you have not received it, please check with neighbors and your mail carrier first, then contact us within 5 business days. We will work with the carrier to locate the package.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. SHIMA is not responsible for packages delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange re-shipment at the customer's expense.

8. Contact Us

For shipping questions, contact us at:

CONSER Wholesale LLC
Email: info@drinkshima.com
Phone: 352-870-4093
4477 122nd Ave N, Clearwater, FL 33762